FREQUENTLY ASKED QUESTIONS

Below you will find some of the most frequently asked questions about using Turnersupply.com.

Have a question not listed here or on one of the specific help pages? Visit the Contact Us page.

ACCOUNT & REGISTRATION INFO

What if I am existing customer and want to create an online account?

Please have your account number and go to the registration page and select the existing customer option. A Turner Supply Representative will complete your registration and will notify you via email when your account is ready.

What qualifies me as a current Turner Supply Company customer when I register?

Current Turner Supply customers are businesses who have negotiated terms with Turner Supply Company and have an account number. If you buy for a business and would like to set up terms with us, please visit the registration page and fill out our credit application.

What is guest checkout?

Guest checkout is for individuals who are using a credit card when buying for personal or business use. Guest checkout will not store any customer history for you to view.  

When logging in, is my email and/or password case sensitive?

Your email is not case sensitive; however, your password is. For example, password and PASSWORD are different. You must enter your password exactly as you have set it at.

What do i do if I forgot my password?

Visit the  forgot password page and follow the instructions. You can also click the sign in/ register button in the top left corner of the webpage, from there click the forgot password button. You will then be prompted to input an email address that will contain a link to create a new password. Click the link and create a new password for your account.

WHY CAN'T I SIGN IN

Please ensure the following:

  • Have you registered? If not, please  register.
  • Ensure that you are using the correct email address associated with your account.
  • Ensure that you have entered the correct password, remember that passwords are case-sensitive.
  • If you are still having trouble signing in, contact us at  ecommerce@turnersupply.com

How do I edit my ship-to address?

To create or modify a saved shipping address, contact ecommerce support at (800) 239-5250.

How do I edit my bill-to address?

If you are a commercial account, you cannot change your bill-to address through the Turner Supply Company website. To change it, you must contact customer service at (800) 239-5250 or  ecommerce@turnersupply.com

If you are using guest checkout, you will be able to change your bill-to address during the checkout process.

My email has changed, how do I update it?

If you have an existing account active on the Turner Supply Company website, Go to My Account and choose the Edit Contact option. 

What do I do if someone leaves our company/gets assigned a new role that does not involve them purchasing from the website?

Please contact us at  ecommerce@turnersupply.com If you would like to be set up as an administrator for your company, please let us know as well.

What search terms should I be entering in the search box?

You can search using the following information:

  • Keyword
  • Manufacturer/brand name
  • Manufacturer part number
  • Turner Part Number
  • UPC
  • Item description
  • *Customer part number (applicable in certain situations)

What if I cannot find the product I am searching for?

We have a customer service team that can assist you in finding the specific product that you are looking for. Contact us at info@turnersupply.com.

What is "My Product Groups" and how does it work?

The my product list feature allows you to group commonly purchased products into a list that can be easily added to your cart, reducing the time searching for products. This feature can be utilized by finding the commonly purchased product, then selecting the "add to product list" button located next to the "add to cart" button.

If you are creating a new list, create a title for that list and press enter on your keyboard. If you are adding a product to an already existing list, select the list from the drop-down that appears.

You can also select multiple items to add to your list at once by checking the "select item" button underneath the product image, then click the add to list button located to the right of the page.

How do I access my product groups?

To access your product groups list , first ensure that you are logged in to your account, then select the "my account" drop-down located in the top left corner of the page. From there, select "my product lists" and select the list you wish to see.

How do I update my product group list?

You can edit your product list by selecting the item(s) you wish to edit and changing the desired quantities. Once you are finished with your edits, in the dropdown menu, click "update selected items". Once this is done your product group list will be saved.

You can also delete items from your list by selecting the product you wish to take off then selecting "delete selected items". The item(s) you have selected will then be taken off your list.

How do I put items from my product list to my cart?

To put items on your product list to your cart, select the item(s) you wish to move, within the  dropdown menu, click "add selected items to cart". Once the item(s) from your list have been added to your cart, you are then able to checkout or continue shopping.

Who should I contact for specific questions about products?

For specific questions not answered by the product description or specs, please contact customer service at (800) 239-5250 or  info@turnersupply.com

ORDERS

How do I know that my order is being processed?

After you have submitted your order, you will receive an order confirmation instantly. Check your junk mail or spam folder if you do not receive a confirmation email. Within one business day of receiving your order confirmation, you will receive an order acknowledgment, letting you know that your order has been processed and has shipped/is ready to ship.

Why did I receive an email saying that my order failed? 

If you still experiencing problems with you order, please contact  ecommerce@turnersupply.com customer service (800) 239-5250.

How do I adjust an order that I have placed?

An order cannot be adjusted or canceled through the website once it has been made. Depending on how long ago the order was placed, you can contact customer service at (800) 239-5250 to make adjustments or cancellations.

How do I place a special order?

To make special orders, please contact customer service at (800) 239-5250.

How do I save my cart?

If you are a registered user you will be able to save your cart. When looking at your cart, click the "save cart" button located under your list of items. You will then be prompted to name your cart. Input a name, then press "enter" on your keyboard, and your cart will be saved.

How do I access my saved carts?

To access your saved cart, first ensure that you are logged in to your account, then click on the "my account" dropdown tab located in the top left corner of the page. From there, click the "my saved cart" option, and select the cart you wish to view.

How do I clear my shopping cart?

When looking at your cart, click the "clear cart" button located below the list of items in your cart. You will then see a window appear asking you if you are sure that you want to delete all items in your cart, click "OK". Your cart will then be cleared.

How will I receive my invoice?

You will receive invoices via mail, e-mail, or fax, depending on how your account is set up.

How do I review my open orders?

SIgn in to your account, click "open orders". 

How do I review my order history?

Guest checkout will not store order history. If you have registered and created an account you will be able to see your order history. Sign in to your account, click "order history". 

How do I request a quote?

Once logged in to your account, go to the request for quote page (located under the "my account" tab in the top left corner of the webpage, then click "request for quote" and fill out the necessary information. You can input the Turner Supply Company part number, manufacturer part number, brand/MFR name, quantity, and/or short description of the product. The more information you input, the more accurate your quote will be.

How do I change the quantity of an item once it is in my cart?

When viewing your cart, input your desired quantity then click update circle located directly beside the quantity entered.

Does Turner Supply Company fulfill international orders?

No, we do not fulfill international orders.

What other ways can orders be placed?

Contact customer service at (800) 239-5250, fax in your order, or email us at info@turnersupply.com

SHIPPING & DELIVERY

How are delivery dates determined?

If the item(s) are in stock, it will ship within one business day if ordered before 2PM CST. If the item is shipping from a manufacturer, it will depend on the manufacturer.

How are shipping costs determined?

Shipping costs are determined by the total of your order.

What are the expedited shipping options available?

We have a variety of shipping options to suit your needs, if you do not see the one you need please contact customer service (800) 239-5250.

How are chemicals and hazardous materials shipped?

We will ship most materials via UPS or FedEx Ground. This will be decided by the item purchased. 

CUSTOMER SUPPORT

What hours is general customer support available?

You can call customer service from 8am-5pm CST Monday through Friday at (800) 239-5250 or contact us via email.

What hours is e-commerce customer support available?

You can call e-commerce support from 8am-4:30pm CST Monday through Friday at (800) 239-5250 or by email  ecommerce@turnersupply.com .

Copyright © 2019   Turner Supply  | Terms & Conditions | Privacy Policy

Sign In / Sign Up